Privacy Policy
Table of Contents
At t18, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using t18, you consent to the data practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, including: account information (name, email address, company name) when you create an account; testimonial data submitted through collector forms; payment information processed securely through our payment provider (Dodo Payments); usage data including how you interact with our platform, features used, and preferences; device and browser information including IP address (hashed), browser type, operating system, and referring URLs.
2. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; process transactions and manage your subscription; send you transactional emails (account confirmation, billing, support); analyze usage patterns to improve our product and user experience; provide AI-powered translation services for testimonials; comply with legal obligations and enforce our terms of service. We do not sell your personal information to third parties.
3. Information Sharing
We share your information only in the following circumstances: with service providers who assist us in operating our platform (hosting, payment processing, email delivery, AI translation); when required by law, such as to comply with a subpoena or similar legal process; to protect the rights, property, or safety of t18, our users, or the public; with your consent or at your direction, such as when you choose to display testimonials publicly.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law. Testimonial data shared publicly through embed widgets may be cached by browsers and CDNs for a limited period after deletion.
5. Data Security
We implement industry-standard security measures to protect your data, including: encryption in transit (TLS 1.3) and at rest (AES-256); regular security audits and vulnerability assessments; access controls and authentication for all systems; IP address hashing for privacy-preserving analytics. While we strive to protect your data, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data: the right to access your personal data; the right to correct inaccurate data; the right to delete your data (right to be forgotten); the right to port your data to another service; the right to restrict or object to data processing; the right to withdraw consent. To exercise any of these rights, contact us at privacy@t18.io.
7. Cookies and Tracking
We use essential cookies to provide core platform functionality (authentication, preferences, security). We use analytics cookies to understand how our platform is used and to improve the user experience. We do not use advertising cookies or tracking pixels. You can manage your cookie preferences through your browser settings or our cookie consent manager. For more details, see our Cookie Policy.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission. Our primary data processing occurs in the United States and European Union.
9. Children's Privacy
t18 is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 16, we will delete that data promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the 'Last updated' date. Your continued use of t18 after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@t18.io. For GDPR-specific inquiries, you may also contact our Data Protection Officer at dpo@t18.io.
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